Adobe is the only other vendor to grow its market share in 2018. Salesforce continues to dominate CRM globally, increasing its market share from 18.3% in 2017 to 19.5% in 2018. With 19.5% market share, Salesforce has over 2X the CRM sales SAP has and over 3X of Oracle. 1 position, contributing 35.7% of CRM market revenue, attaining $17.1B in revenues in 2018. Customer service and support retain its No. All four subsegments of the CRM market grew by more than 13.7%, with marketing emerging as the fastest growing segment, increasing by 18.8% and representing more than 25% of the entire CRM market. Gartner defines CRM as providing the functionality to companies across the four segments of customer service and support, digital commerce, marketing, and sales. CRM remains the largest and fastest growing enterprise software category today according to the latest market sizing, and market share research Gartner published this week.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |